Reports to: Assistant Manager / Manager
Division: COWS Ice Cream
Summary of Position:
This person is responsible for the day to day operation of the ice cream counter. This person is accountable for leading the ice cream team in providing “World Class Service” to our COWS customers.
Duties Include (but are not limited to):
- Demonstrating COWS World Class Service
- Greeting and serving customers
- Being a team builder and team facilitator
- Being a liaison between staff and management
- Opening and closing the store
- Preparation of bank deposits
- Handling voids
- Responding to customer and staff concerns
- Recording daily temperature checks and waste as required
- Preparation of all menu items
- Preparation of cone batter, waffle cones and dishes
- Replenishing paper supplies and syrup toppings
- Handling cash – making change
- Maintaining the fresh dairy clean atmosphere of the COWS store
- Maintaining a clean fresh personal appearance at all times
- Assisting in the training of staff
- Other duties as assigned by the Manager / Assistant Manager
Qualifications:
- Is energized by customer interaction
- Has strong verbal and communication skills
- Has the ability to build a relationship customers and staff
- Has a competitive spirit and a desire to sell
- Has efficient and creative problem solving skills
- Has strong leadership and organizational skills
- Has the ability to read and comprehend financial statements
- Has strong delegation skills
- Has a sense of humor
- Has a team oriented, outgoing personality
Physical Requirements:
- Repetitive tasks, specifically in the wrists
- Bending, lifting up to 30 lbs.
- Standing for the duration of the shift
Other Requirements:
- Reliable transportation
- Availability from mid-June to early September